The biggest gripe so far has been the quality of the new Kappa clothing, with many reporting badly stitched badges, peeling logos and numerous other problems, problems I don’t remember hearing with last season’s Luke Roper kit.
The club is aware of these concerns, but seem content that they are isolated cases which don’t merit a full-scale recall.
Quality control:
“We identified a small number of away shirts with a QC issue affecting the crest. A small number of these we believe were shipped out through online orders and a small number sold through the store. The number genuinely wasn’t significant enough to warrant any level of recall.
Any fan who has experienced an issue with a crest has had their shirt swapped or refunded whether purchased online or in-store. Nobody should be experiencing any issue with this process, and it certainly shouldn’t impact a fan’s experience of wearing the shirt or the warm-up t-shirt.
I encourage any faulty items to be returned as we want to remedy any issues. Our returns rate data does not show the need to recall any product, but should one emerge then we would take the appropriate action.
In the case of transfer heated crests potentially peeling off, I have to say that often this relates to the washing process, tumble drying, etc and deters the life of a heat transfer. We will look at any specific lines for any patterns emerging above average.”
It’s the final bit which irks me – I actually think it’s quite insulting to imply people don’t know how best to do their laundry, and the “life” of a heat transferred crest should not be ‘deterred’ so soon into the season – we’re only in October, for goodness sake!
Seriously, @Kappa_UK, the quality of your @AVFCOfficial kits is scandalous. One cool wash in, and it’s already peeling. You should be ashamed charging £50. #Krappa #avfc pic.twitter.com/txD3yFfr8a
— Andy Powell (@MrAndyPowell) August 24, 2019
And as for “a small number of away shirts” being affected? It’s home shirt logos, training top logos and more besides. Instead of a politician’s waffle, the club would be better off being transparent and honest.
The quality of the kit is far below that which we should expect from a club of our stature (or any stature, frankly), especially when fans are routinely expected to shell out north of £50 every year for the latest iterations.
Kappa should be given a rocket up their backsides if the club is to honour the deal for next season’s kit.
@AVFCStore really??????????♂️????????♂️ after a dysfunctional away kit I was excited to get a solid home kit but it arrived and the badge is on diagonal.. can’t believe it. The quality on these products has been so disappointing.. so frustrating. #AVFC #UTV #Kappa pic.twitter.com/tru4YUsesu
— Connor???????? (@ConnorFlynn719) September 5, 2019
