Privacy Policy

Please read all of this Privacy & Cookie Policy as well as the Terms and Conditions very carefully prior to commencing use of this web site and on each and every occasion that you use this web site in the future to check for updates.

Vital Network Limited process personal information only in strict compliance with the Data Protection Act 1998 (as amended), the Privacy and Electronic Communications (EC Directive) Regulations 2003 and other associated data protection legislation. Any personal information provided or gathered via this web site is controlled primarily by Vital Network Limited of 18 Dartmouth Park Hill, London, NW5 1HL.

Your visiting this web site constitutes acceptance of and consent to the practices set out in this Privacy Policy. If you do not agree with any of the terms as set out in this Privacy Policy then you should cease using this web site immediately.

Vital Network Limited reserves the rights to change this Privacy Policy at any time by posting an updated version on the web site. The date that the web site was last updated is shown at the bottom of this web page. Your continued use of this site after an updated version is posted constitutes your acceptance of and consent to the practices set out in this Privacy Policy as modified.

Cookie Policy

We use cookies and similar tools across our websites to improve their performance and enhance your user experience. This policy explains how we do that.

What are cookies?

Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website, or another website, to recognise your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term ‘cookies’ in this policy to refer to all files that collect information in this way.

There are many functions cookies serve. For example, they can help us to remember your username and preferences, analyse how well our website is performing, or even allow us to recommend content we believe will be most relevant to you.

Certain cookies contain personal information – for example, if you click to ‘remember me’ when logging in, a cookie will store your username. Most cookies won’t collect information that identifies you, and will instead collect more general information such as how users arrive at and use our websites, or a user’s general location.

What sort of cookies does this website use?

Generally, our cookies perform up to four different functions:

  • Essential cookies: Some cookies are essential for the operation of our website. For example, some cookies allow us to identify subscribers and ensure they can access the subscription only pages. If a subscriber opts to disable these cookies, the user will not be able to access all of the content that a subscription entitles them to.
  • Performance Cookies: We utilise other cookies to analyse how our visitors use our websites and to monitor website performance. This allows us to provide a high quality experience by customising our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages. We might also use these cookies to highlight articles or site services that we think will be of interest to you based on your usage of the website.
  • Functionality Cookies: We use functionality cookies to allow us to remember your preferences. For example, cookies save you the trouble of typing in your username every time you access the site, and recall your customisation preferences, such as site appearance settings that you may have customised when you log in. We also use functionality cookies to provide you with enhanced services such as allowing you to watch a video online or comment on a blog.
  • Behaviourally Targeted Advertising Cookies: This site and our advertisers use cookies to serve you with advertisements that we believe are relevant to you and your interests. You might see these advertisements on this website and on other sites that you visit. However, we do not tell our advertisers who you are.

Does anyone else use cookies on this website?

Advertisers sometimes use their own cookies to provide you with targeted advertising. For example, advertisers may use a profile they have built on sites that you have previously visited to present you with more relevant advertisements during your visit to this website. We believe that it is useful to our users to see advertisements that are more relevant to their interests.

Follow the links below to learn more about these types of cookies and learn how to block them.

We also use or allow third parties to serve cookies that fall into the four categories above. For example, like many companies, we use Google Analytics to help us monitor our website traffic. We may also use third party cookies to help us with market research, revenue tracking, improving site functionality and monitoring compliance with our terms and conditions and copyright policy.

Can a website user block cookies?

As we’ve explained above, cookies help you to get the most out of our websites.

The first time you accessed our website after 23rd August 2012, you should have seen a message which explained that by continuing to access our site, you are consenting to our use of cookies.

For more information about cookies, including how to disable them, please go to

Please remember that if you do choose to disable cookies, you may find that certain sections of our website do not work properly.

Do we track whether users open our emails?

Our emails may contain campaign-unique ‘web beacon pixel’ to tell us whether our emails are opened and verify any clicks through to links or advertisements within the email. We may use this information for purposes including determining which of our emails are more interesting to users, to query whether users who do not open our emails wish to continue receiving them and to inform our advertisers in aggregate how many users have clicked on their advertisements. The pixel will be deleted when you delete the email. If you do not wish the pixel to be downloaded to your device, you should select to receive emails from us in plain text rather than HTML.

Opting Out Of Advertising Cookies

We use third-party advertising companies to serve ads when you visit our Web site. These companies may use aggregated information (not including your name, address, email address or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, please see:

If you have any queries regarding this Cookie Policy please contact our Privacy Officer

Privacy Policy

Vital Network Ltd respect your privacy and wish to protect the confidential information you provide to us.

What information you wish to divulge on the forums or in articles remains your decision.

We collect information from you via your registration with us, merchandise, goods or services you buy, message boards, surveys or competitions we may offer and can gain information by the use of cookies or other data collating tools that can register how many pages you access etc. We can use cookies to calculate traffic on the site and individual pages to help us tailor our service and to make sure we are providing what our customers require.

We retain the right to contact you with reference to our service, your account status.

You may opt out of further communications and all emails we send will also give you this opportunity.

We will also; at your request, do what is commercially viable to remove your information from our database, however it may prove impossible to remove all the information and some residual details may be retained on our network.

Vital Network Ltd employees only get access to your information when it is reasonable to do so. We make every effort to make our databases secure.

We will allow you to review the information we hold on you if you ask us in writing either by the email address provided within these terms and conditions or the address at the top. You may ask for corrections to this information and if we agree, we will do so.

Sites within Vital Network Ltd might sometimes permit third parties to provide offers or services, promotions or competitions through the network.

We are not responsible for any actions or privacy policies used by these third parties and it is up to you to check their policy.

If you divulge personal information on the forums that information can be collected by third parties and used to contact you, we assume no responsibility for this and have no control at all.

What Information Does Vital Network Limited Collect?

Your personal information is not collected from you automatically, simply as a result of your accessing this web site. It is only collected on a voluntary basis, resulting from your own input of this information. The only information that is collected automatically when you access this web site is the IP address of the computer that you are using. For more information on IP addresses, please see below.

We will also collect information on our server logs from your browser including your IP address, web-browser details, operating system details, and your activities whilst on the Website together with information about other websites that you have visited either before or after you have entered onto the Website.

If you register your personal details with this web site, it is only known to Vital Network Limited and trusted third party suppliers of related services. If you choose to register, Vital Network Limited will request information such as your name, email address, address, telephone number or other contact details as required. This information will then be held by Vital Network Limited as it is necessary for Vital Network Limited to carry out the services for which you registered. Vital Network Limited also use this information to improve the function of the web site and to prevent any abuse to the web site. This information will not be kept indefinitely, only for the statutory period allowed under the Data Protection Act 1998 (as amended).

Vital Network Limited will also keep any correspondence you send Vital Network Limited whether by email or standard mail. This correspondence will not be kept indefinitely, only for the statutory period allowed under the Data Protection Act 1998 (as amended).


The IP address of the computer you use to access this web site is automatically provided by your browser each time you view the web site. If you provide any personal information via this web site then the IP address of the computer you are using at the time you provide this information will be stored by Vital Network Limited. IP addresses may be used by Vital Network Limited for various reasons, including but not limited to differentiating between users from different geographical locations or to help with technical problems that may relate to certain groups of IP addresses.


The security of your personal information is very important to Vital Network Limited and it takes all steps it deems reasonably necessary to ensure such security. However, the transmission of data over Internet cannot be guaranteed to be completely secure and failsafe. As such, Vital Network Limited is not able to warrant or guarantee the complete security of any personal information that you provide and it is important that you are aware that providing any such information is done so entirely at your own risk.


If you would like to update your personal information held by Vital Network Limited or you have any dispute regarding the use and storage of your personal information by Vital Network Limited or you have any comments or questions on this Privacy Policy please contact Vital Network Limited, 18 Dartmouth Park Hill, London, NW5 1HL or contact

This document was last updated on 15th March 2018.


We are sorry you feel the need to make a complaint about a potentially libellous assertion concerning yourself on our network. Please note, you can’t report a libel on someone else’s behalf unless you are their legal council, if so, please state that within the complaint.

In order for us to expediently and comprehensively deal with your complaint, can you please email Vital HQ directly at

In order for us to comply with our legal obligations in this matter, please ensure that your complaint contains the following information:

  • You full name and working email address
  • The full URL of the submission to which you wish to complain, as well as any subsequent URLs where the offending claim has been made also.
  • The exact wording of the submission you are complaining about.
  • Your full reasons as to why you believe this submission is defamatory, and the meaning that you believe the site member in question wishes to convey by their submission. Please also include details of which elements of the submission are factually inaccurate or alternatively which elements of opinion cannot be qualified by fact.
  • Also confirm that you, as the complainant, do not have the necessary details required to contact the site member directly and more importantly, raise your complaint with them on a personal basis and if needed commence legal proceedings over the submission you wish to complain about.
  • Finally, please give Vital Network permission or not, to inform the site member who made the submission of which you have complained about, your name and email address so they may be able to contact you directly. Should you not give permission, your details will be withheld.

NB – please note. The aforementioned requests are mandatory questions you need to answer as a complainant and should you not provide those details Vital Network are under no obligation to progress your complaint.

It is in your best interests should you feel you have been defamed, to answer the mandatory questions as fully and completely as you can, and if needed, seek independent legal advice prior to contacting us – however via the use of the associated guides, it is hoped you will not need to in order to formulate your complaint.

We will obviously do all we can to help and aide your concerns, but we cannot provide advice at any stage when complying with our legal obligations and unless you fully answer the mandatory questions your complaint will not be actioned.

For companies who wish to complain, you must also show serious financial loss in your explanations.